Privacy Policy for AOC Online Shop
Effective Date: [21 March 2025]
1. Data Controller
AOC Online Shop, operated by AO Connect FZC LLC
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
For any questions regarding this Privacy Policy, please contact:
Email: privacy@ao-c.life
2. Interpretation and Definitions
Interpretation
The words with capitalized initial letters have specific meanings under this Privacy Policy. These definitions apply regardless of whether they appear in singular or plural form.
Definitions
- Account: A unique account created for you to access our services.
- Affiliate: Any entity that controls, is controlled by, or is under common control with our company.
- Cookies: Small files placed on your device that track browsing activity and store certain settings.
- Device: Any device that can access our website, such as a computer, mobile phone, or tablet.
- Personal Data: Any information related to an identified or identifiable individual.
- Service Provider: Any third party that processes personal data on our behalf.
- Usage Data: Data collected automatically, such as IP addresses, browser details, and website interactions.
3. Data Collection and Processing
We collect and process personal data in compliance with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) based on the following legal grounds:
- Contract fulfillment (e.g., order processing, delivery)
- Legal obligations (e.g., tax record-keeping)
- Legitimate interests (e.g., fraud prevention, website security)
- User consent (for marketing and analytics purposes)
Data We Collect
- Personal Information: Name, email address, phone number
- Technical Information: IP address, browser type, access times
- Payment Data: Processed securely via Stripe (we do not store payment details)
- Usage Data: Website interactions collected through Google Analytics
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to analyze website usage and improve functionality. These technologies may include:
- Session Cookies: Temporary cookies that expire when you close your browser.
- Persistent Cookies: Stored cookies that remain on your device for a set period.
- Web Beacons: Small images embedded in emails or web pages that track engagement.
Our website includes a feature that allows users to manage cookie preferences and opt-out of certain tracking technologies.
5. Purpose of Data Processing
Your data is processed for the following purposes:
- Order fulfillment: Processing transactions and deliveries
- Communication: Customer service and inquiries
- Payment Processing: Transactions handled via Stripe
- Security & Fraud Prevention: Protecting against unauthorized access
- Analytics & Website Optimization: Using Google Analytics to improve user experience
- Marketing: Customers can opt-in to receive promotional emails during checkout and unsubscribe at any time.
6. Data Sharing with Third Parties
We do not sell, rent, or trade personal data. However, your data may be shared with:
- Payment Processor (Stripe): Payment details are handled securely by Stripe. See Stripe’s Privacy Policy.
- Analytics Provider (Google Analytics): We use Google Analytics to track website usage. See Google’s Privacy Policy.
- E-commerce Platform (Lightspeed): Our online shop operates on the Lightspeed platform. See Lightspeed’s Privacy Policy.
Some of these providers are located outside the UAE. We ensure appropriate safeguards are in place for international data transfers in compliance with PDPL.
7. Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
8. Data Retention
We retain personal data only as long as necessary to fulfill legal and business requirements. Specifically:
- Tax-related records: Retained for at least 5 years after the end of the company’s tax period.
- User accounts: Retained until the account is deleted.
- Order details: Retained for warranty and legal compliance purposes.
9. User Rights
Under the UAE PDPL, you have the right to:
- Access: Request a copy of your personal data
- Correction: Amend inaccurate or incomplete data
- Deletion: Request data deletion (subject to legal requirements)
- Restriction: Limit data processing under certain conditions
- Objection: Object to processing based on legitimate interest
- Data Portability: Request data in a structured, portable format
To exercise these rights, please contact: privacy@ao-c.life.
Data deletion requests must be submitted via email.
10. GDPR Compliance for EU residents
If you are a resident of the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to legal retention requirements.
- Right to Restriction of Processing: You can request a limitation on how we use your data.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Right to Object: You can object to data processing for direct marketing or other legitimate interests.
If you wish to exercise these rights, please contact us at privacy@ao-c.life. We may require verification of your identity before processing your request.
11. Security Measures
We implement technical and organizational measures to secure your data against unauthorized access, loss, and breaches. However, no security system is entirely foolproof.
12. Data Breach Notification
In the event of a personal data breach, we will take appropriate measures in compliance with UAE laws and notify affected users if required.
13. Updates to this Privacy Policy
We may update this policy periodically. The latest version will always be available on our website.
For any concerns or inquiries regarding this Privacy Policy, contact us at privacy@ao-c.life.